Q: Can I pay by Credit/Debit Card?
A: Yes Credit Card is our prefered method of payment and gives you protection.
You can choose this option from your shopping basket.
If you prefer not to send your Credit Card details via the internet you can do so over the telephone 01254 85 3570
We do not retain your Credit Card details
Q: How quickly can you despatch Orders?
We aim for same or next day despatch wherever possible.
A: Orders are despatched by First Class Post or Carrier.
Orders are collected by Royal mail at 5pm on Weekdays
Our carrier collects heavier parcels daily each afternoon
Full details of delivery options are on our ‘Delivery and Terms Page’
Q: Can you handle Urgent Orders?
A: We can despatch by the Royal Mail Special Delivery
Q: Do you deliver all over the world?
A: Yes we deliver to almost all countries
Signed For Service is available almost everywhere, UK and Overseas
Airsure is available for 34 countries (now including Australia).
Q: Is your website ordering secure?
A: Yes you can order now through our secure shopping basket which is fully encrypted
Q: What is your returns policy?
A: If you do not wish to keep items in your order, you may return anything that is still in original sealed packaging within 14 days of receipt. Please obtain proof of postage for your order. Upon safe receipt your order will be refunded by the cost of the goods returned
Goods should be returned to
Miss H Pendlebury
Quaker Brook Farm
Quaker Brook Lane
Please remember to enclose your name, address and order number with the goods
Q: What is your exchange policy?
A: If you wish to exchange any items in your order, you may do so with any goods still in original sealed packaging within 14 days of receipt. Please note unless the goods are faulty, there will be a returns postage charge